Help & Support
How can we help?
We're a small team and we read every message. Reach out and we'll get back to you as soon as we can.
Frequently asked questions
How do I delete my account?
Go to Profile → Settings → Delete Account. This will permanently remove your account, listings, and ratings. This action cannot be undone.
How does the ratings system work?
After a transaction, the seller marks the item as sold or claimed and leaves a rating for the buyer. The buyer then has 30 days to confirm the transaction and rate the seller back. Both ratings become visible on your public profile once confirmed.
How do I report a listing or user?
On any listing detail page, tap the report icon. In a conversation, tap the menu icon and select Report. Our team reviews all reports and takes action within 24–48 hours.
Is Babyly responsible for transactions?
No. Babyly is a platform that connects buyers and sellers — all transactions are conducted directly between users. We are not responsible for payment, item quality, or disputes. See our Terms of Service for full details.
What items are not allowed on Babyly?
Recalled products, used car seats, unsafe sleep products (drop-side cribs, sleep positioners), weapons, drugs, counterfeit items, and anything prohibited by law. See our Terms of Service for the full list.
How do I change my password?
Go to Profile → Settings → Change Password. We'll send a reset link to your email address.
My question isn't listed here.
Email us at team@babylyapp.com and we'll help you out.